ColdAvenger face masks work by creating a micro-climate in front of your nose and mouth. A portion of each exhaled breath is retained in the ventilator cup and passively humidifies the next inhaled breath. The ventilator also manages extra moisture away from skin and allows for 100% free breathing where other masks eventually freeze up.
Will my goggles fog? Preventing goggles and glasses from fogging is tough. The ColdAvenger® was designed to be worn with goggles where there is a better seal between your goggles and your face mask. When worn properly, the ColdAvenger mask will not fog your goggles.
Will my glasses fog? We make no claim or guarantee that ColdAvenger will prevent fogging of glasses. Some of our customers have found that the ColdAvenger® does not fog their glasses; however, some customers have found that their glasses may fog while wearing our mask.
What else can I do to prevent fogging? Using an anti-fog coating on your lens and goggles is also important. When you first purchase goggles, they have an anti-fog coating on them. As you touch or wipe the lenses, this wears off and needs to be reapplied. It is important to not touch the inside of the lens as this wears off any coating. There are many commercial anti-fog coatings available.
Lastly, make sure you keep your goggles in position over your eyes. If you raise them up to your forehead, extra moisture from sweat is introduced to the inside of the goggles. As soon as you bring them back down, the temperature will change and the extra moisture will turn to fog on your lens.
By paying attention to your breath, taking care of your lenses, and correctly wearing goggles, you can make fogging a thing of the past.
Will the ColdAvenger® fit underneath my snowmobile/motorcycle helmet? All of the ColdAvenger® masks are designed to fit underneath both half helmets and full MX type helmets with use of goggles.
Will the ColdAvenger fit under my ski/snowboard/bike helmet? All of the ColdAvenger® masks are designed to fit underneath helmets. If your helmet is particularly tight, this may prevent you from fitting a balaclava underneath.
What is the difference between the Classic Fleece and the Pro Softshell? The only difference between the ColdAvenger® Classic and Pro Softshell is the fabric. Both masks have the exact same ventilator. The Classic is made with “classic” fleece which breathes and insulates well, but is not windproof or water resistant. The Pro is made with “soft-shell” fleece, which is tightly knit fleece with a laminate nylon shell that makes it wind and water resistant. Both have the exact same ventilator which humidifies and warms inhaled air, manages moisture and allows for total free breathing. We usually suggest the Classic to folks who are less active or moving slower and the Pro to folks who are working at a higher rate of activity or moving faster.
What is the difference between the Expedition Balaclava and the FR Balaclava? Both masks have a similar hood and design, but the FR Balaclava is flame resistant and the Expedition is not.
No Interior Valve: We've decided to abandon the green interior valve. The vast majority of our customers told us they do not use the valve and many had problems losing the part. We've passed this savings off to you. We left the post in the ventilator to accept the green interior valve in case there is a need, so let us know.
How do I clean my ColdAvenger? The ColdAvenger® is made using only the highest quality materials and therefore should not require much cleaning. If you do have to clean your ColdAvenger® we recommend two methods: (1) Hand wash with mild soap and water, and allow to air dry. Machine washing is not recommended. (2) Simply wipe out the inside of your plastic ventilator with a damp cloth or an alcohol cleaning solution. Most times this is all you need to keep your mask clean.
How should I store my mask? For best results, store you mask in a cool dry location. Do not place too much weight on top of your mask as it can bend or smash the plastic ventilator.
Do you ship to my country? ColdAvenger ships both domestically and internationally. For more information on international shipping please see the international shipping FAQ.
What are my shipping options? We offer a variety of shipping options for every destination. You will be able to view and select shipping options during the checkout process
Help! I need special shipping or urgent shipping. If you do not see a shipping option that works for you, or if you have a special shipping request, please contact us so we can assist you. If an order is urgent, and you need guaranteed delivery by a certain time, please contact us so we can ensure your shipment is timely.
When do you ship? Orders ship from our warehouse in Montana, USA, on Monday through Friday between 9:00 AM and 3:30 PM MST. We are unable to ship on weekends or Federal holidays. Orders placed after 3:30 PM MST may not be shipped until the following business day.
Overnight Shipping? We are happy to overnight your order, but any overnight request made after 4:00 PM MST cannot be shipped until the following business day based on the policy of UPS and FedEx.
How long will it take to get my order? Delivery time is dependent on the shipping speed selected and the availability of your item(s): - Free U.S. shipping will arrive within 5-7 business days from the day of shipment - Standard shipping (U.S. Postal Service Priority Mail) will arrive within 2-5 business days from the day of shipment - Expedited shipping will arrive within 2 business days from the day of shipment - Overnight shipping will arrive within 1 business day from the day of shipment.
Can you call USPS, UPS or FedEx for me? Unfortunately, we are not allowed to call your local carriers and arrange special shipping or re-delivery. They will only speak with the person receiving the package.
Need shipping help? Please contact us if you need prompt or special service so we can get your order out ASAP! We would be happy to assist you!
Do you ship to my country? ColdAvenger ships internationally.
Who pays international duties and fees? Your online payment does not include duty fees and taxes that are assessed by your local customs office. Any additional duty fees and taxes assessed at customs are your responsibility. To learn more please click the "IMPORT DUTIES, FEES AND TAXES" FAQ.
How long does it take to receive an international order? Speed of delivery depends on what shipping speed you choose at check out. When the package is shipped, it must first go through your country's customs office. Once the package clears customs it will be delivered to you. Customs clearance delays are beyond our control.
I live in Canada. I just checked my tracking and my package is in California or Kentucky. Why?! The international shipping distribution center for the US Postal Service is in San Francisco, CA. There is also a distribution center in Kentucky. All packages will go through one of these facilities before heading to Canada.
What happens if I refuse receipt of my package? If you refuse your order, or do not collect your package from your country's delivery carrier, the package will return to us where we will process a return. We will not process the return until we receive the package at our warehouse.
Your international shipping costs are expensive. What gives? For international shipping, we only select shipping options which are trackable and faster. This means our shipping costs are more expensive, but also safer and faster.
Who pays international duties, taxes and fees? You will be responsible for paying import duties, taxes and fees.
I live in Canada. Will there be an import duty? ColdAvenger products are 100% made in the USA which means there should be NO import duty to receive your shipment in Canada. However, most imported goods will still have the federal Goods and Services Tax (GST) and Provincial Sales Tax (PST) or, in certain provinces and territories, the Harmonized Sales Tax (HST). To learn more about Canadian import taxes and fees click HERE.
How can I estimate my duties, taxes or fees? You can calculate approximate duties, taxes and fees at this LINK. We cannot guarantee this is accurate, but it should give you an idea. Use HS Code "6506999000"
I don't want to pay import duties, taxes or fees, can you please take care of it? Unfortunately, our online shipping portal does not calculate this into your product or shipping costs. We are unable to calculate every customer's import costs at this time.
Where is my package? Please check the location of your package by following the tracking link sent to you by email. This email was automatically sent to you when your order was shipped from our office.
If your address was entered incorrectly, or the mail carrier was unable to deliver your package, it will eventually be returned to our warehouse.
If you missed the delivery of your package, please contact your local mail carrier and check if the package is still in your city and deliverable. Many times, your local postal carrier can help arrange re-delivery.
If your package has already started returning to us, and you want re-delivery, please contact us so we do not assume your order is a return. We can arrange for re-shipment.
What is your return policy? Normally we offer a no-questions-asked, 60 day window to return your purchase if you are unsatisfied, however during the COVID-19 outbreak we will no longer be accepting any returns until further notice. This excludes warranty returns based on receipt of a product with a manufacturers defect. All sales final. Please contact us with questions.
If you find you have a manufacturers defect and your product is still under warranty, please contact us directly for assistance.
ColdAvenger provides a one-year manufacturers warranty against defects and manufacturing failures. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Can I get a price adjustment for items now on sale? Sorry! We cannot offer price adjustments for missed sales. We have sales frequently, and around most major holidays, so please check back with us. Also follow our Facebook page, or sign up for our email, to receive coupons or notices on sales.